A reader once asked me if she should bill the time she spends talking via Skype and writing emails to clients. Here’s part of her email:
“Should I bill time for Skype calls and writing emails to my clients when hired on an hourly basis? I have a project with only 8 hours monthly workload but this client holds me on Skype twice per month for at least 1 hour per session. Should I bill her for it?
The same question applies to email writing – should I bill her for that, too? I don’t charge for it but I want to know what the best practice is in such cases so that I take it in consideration when negotiating future projects with prospective clients.”